TERMS AND CONDITIONS

1. Introduction
Welcome to Neffy Care Services Ltd. By using our services and website, you agree to comply with these terms and conditions.

2. Our Services
We provide person-centred home care and supported living services, including domiciliary care, dementia care, personal care, learning disabilities support, end-of-life care, and live-in care.

3. Care Assessments and Care Plans
All clients will undergo an assessment to ensure that care is tailored to their individual needs and preferences. Care plans are reviewed regularly.

4. Fees and Payments
Fees will be agreed in advance and detailed in the service agreement. Payments are due according to the terms stated in the invoice.

5. Confidentiality and Data Protection
We are committed to protecting the privacy and confidentiality of our clients and comply with UK data protection legislation.

6. Safeguarding
Neffy Care Services Ltd is committed to protecting vulnerable adults from abuse, neglect, and harm. All concerns are taken seriously and reported appropriately.

7. Equality and Diversity
We are committed to providing services that are fair, inclusive, and free from discrimination.

8. Complaints Procedure
Clients and their families are encouraged to raise concerns. Complaints will be investigated promptly and fairly.

9. Cancellation of Services
Either party may terminate services in accordance with the notice period stated in the care agreement.

10. Limitation of Liability
Neffy Care Services Ltd will take all reasonable steps to provide safe and high-quality care but shall not be liable for circumstances beyond its control.

11. Changes to Terms and Conditions
We reserve the right to amend these terms and conditions from time to time. Updated versions will be made available on our website.